Gamble Responsibly

Company Commitment

Sable Global Limited, the operator of heapsofwinscasino.co.nz, is committed to promoting responsible gambling. Gambling should be a form of entertainment, never a way to earn money or to solve financial difficulties. It carries a real risk of loss, and players should only wager money they can afford to lose.

Gambling is intended only for adults. Anyone who has not reached the legal gambling age in their place of residence must not gamble. Adults should also never allow minors to use their devices, accounts or payment details for gambling purposes.

We encourage everyone to treat gambling as a leisure activity, to stay in control of the time and money they spend, and to seek help promptly if gambling stops being enjoyable.

Risk Indicators

Problem gambling can develop gradually and is not always easy to recognise. The following behaviours may indicate that gambling is becoming harmful:

Spending more money or time on gambling than originally intended.
Chasing losses by placing further wagers in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble.
Feeling restless, irritable or anxious when trying to cut down or stop gambling.
Hiding gambling activity from family and friends, or lying about the amount of time and money spent.
Neglecting work, study, family or social commitments because of gambling.

If one or more of these signs apply to you, consider taking a break and using the support options described below.

Self-Ban Options

Voluntary self-exclusion allows a player to stop gambling for a chosen period or indefinitely. At licensed casinos, a player can usually request self-exclusion by contacting the casino's customer support in writing. Typical options include a fixed period, such as several months or a year, or a permanent exclusion.

During the exclusion period, the player should not attempt to open new accounts or gamble with the same operator. Marketing messages should also stop. Players should check the terms of the exclusion with the casino concerned, as conditions and minimum periods differ.

Self-exclusion may also be available through national schemes, which allow a person to request exclusion from gambling providers more widely. Details of any available scheme can be obtained from the helpline listed below.

Self-exclusion is a personal decision. A player who is considering it should not wait until gambling has caused serious harm.

Setting Limits

Licensed casinos commonly provide tools that help players stay in control of their gambling. Depending on the casino, these may include:

Deposit limits: a cap on the amount a player can deposit over a day, week or month.
Loss limits: a cap on the amount a player can lose over a chosen period.
Time limits: a restriction on the total time spent gambling over a chosen period.
Session limits: a maximum length for a single period of play.
Reality checks: regular on-screen reminders showing how long a player has been playing.

Players are encouraged to set limits before they begin gambling and to review them regularly. Limits should be set at a level that is comfortable and affordable. Lowering a limit usually takes effect straight away, whereas raising one may be subject to a waiting period.

Help & Assistance

Anyone who is worried about their own gambling, or about that of someone close to them, can seek free and confidential support:

Gambling Helpline Aotearoa 0800 654 655 (gamblinghelpline.co.nz)

Anonymous self-help groups for people affected by gambling also exist, where members share their experiences and support one another. In addition, speaking with a trusted friend, a family member or a qualified counsellor can be a valuable first step.

Seeking help is a sign of strength, and support is available at any stage.

Reach Out

For responsible gaming inquiries, please contact us at [email protected].